NTS

» BESIDES THEIR EMPLOYEES,

THE RELIABILITY OF NTS IS

REALLY SIGNIFICANT. «

Jan Brandt, CIO

STADTWERK

Is the name of the newly built

area and it provides space

for education, life science,

economy, culture and NTS.

SKYSCRAPER

Since 2015, NTS has been

located in a 10 story building,

one of the first high-rise

buildings in Salzburg.

sound of music

Nobody from the Salzburg

office ever watched this cult

movie.

CUSTOMERS

Appr. 30, among them

SkiData, Pappas, Stiegl, The

Red Cross, Salzburg airport.

NTS has looked after the Pappas Group

with its operations in Austria, Bavaria,

HungaryandBulgaria since

2017.We

spo-

ke to Jan Brandt, Transformation Mana-

ger and (interim) CIO of the Group.

What services is NTS rendering for

Pappas andwhy did you switch to

NTS?

Jan Brandt:

We have a Managed Ser-

vice contract with NTS for the network

sector for Austria, Germany, Hungary and

Bulgaria. We switched to NTS, because we

were looking for a reliable, strategic part-

ner. We are targeting a reasonable ratio

between internal and external services be-

cause Pappas has a very decentralized or-

ganization structure. Therefore, we want

to andwe have to cooperatewith an excel-

lent teamandwith strategic partners.

Did you already knowNTS?

JB:

We had not worked together,

but we knew some NTS employees. Salz-

burg is of course relatively small and we

were obviously asking around. That way

we learned a lot and we only heard good

things about NTS.

FLYING HIGH IN

THE HIGH-RISE

There is no NTS office in Austria that is located higher.

The 5-member NTS team looks after locally headquartered

medium-size global players from the 7th story of one of

the few real high-rise buildings in the native city of Mozart.

Words and photos by:

Harald Müller

It is one of the most urgent challenges

for the Salzburg location to enlarge the

team with more skilled members. Ano-

ther challenge will be that the current

office might become too small if the

growth continues like that.

Jürgen

Wiesholzer

, Location Manager of Salz-

burg has a practical approach: “Both

problems can be solved, but obviously as

so often when you have to reach a deci

sion, the interests of the customers get

priority before your own to-do’s. After

all, the customer is king.

IT IS EASIER TO SELL

HONEST PRODUCTS

Customer acquisition is always a chal-

lenge, but the positive qualities of NTS

help tremendously. “The very good tech-

nical reputation, but also the appearance

and the mind set of NTS is a refreshing

change on the market”, observes

Jürgen

Wiesholzer

. “The familiar way is one

thing, but what makes the difference is

the fact that we are available anytime

and that our experts immediately

address a problem until it is solved. That

way you always have the feeling during

the sales activities of really offering so-

mething special to the customer and not

the usual standardized junk”, says

Wiesholzer, a native of the province of

Upper Austria.

PEOPLE FROM SALZBURG

ARE NOT MORE SCEPTICAL

“It is by no means sufficient to simply

state RELAX, WE CARE, not only in

Salzburg but of course everywhere”, tells

Wiesholzer, who was based in the

location Linz before he moved to Salz-

burg. “The six NTS solutions are helping

to better and better the position of NTS

during customer meetings. However,

being effectively decisive in the market,

is the quality of service and NTS takes

care of this.”

“An instinct for customers

is a non-negotiable part

of the DNA of NTS.”

“EXPERIENCE THE BEST”

AND BE WELL

LOOKED AFTER

In order to sell and to service top car brands for more

than 70 years whilst remaining continuously organized

in a flexible manner, requires increasingly more complex

solutions and this includes the in-house IT. One can right-

fully be a little bit proud that NTS assists Pappas Holding

GmbH with this task.

Words and photo by:

Harald Müller

If NTS Salzburg

were a pizza?

Clearly

Pizza

Diavolo!

facts

Founded in 1948 (100% fami-

ly owned since the beginning)

Locations: appr. 40

Employees: 2,760

INTERNAL

QUALITY OF

SERVICE?

A clever captain

spares his sails.

What distinguishes NTS from the

competition fromyour standpoint?

JB:

It is the difference between a tem-

porary service provider and a strategic

partner. Last year, we conducted exten-

sive meetings and workshops with all

other potential strategic partners. It is

important for us that we are not looking

at a simple request for services, practi-

cally an extended workbench, but we

also expect from a strategic partner to

demonstrate to us new possibilities that

were not on our radar so far. This is a di-

stinct major advantage of NTS.

If NTS could fulfill a wish, what

would it be?

JB:

The drafting of a contract without

a NTS in-house lawyer checking it (he

laughs) … No, to put it quite frankly: We

would really wish for a further expansi-

on of the Salzburg location of NTS. The

Pappas Groups is currently in the

process of an extensive transformation

having the future in mind and there is

still a tough load of work ahead of us,

and therefore, for our partner NTS as

well.

ONLY 1 PERSON AT

NTS SALZBURG

IS ORIGINALLY FROM SALZBURG

(NEXT TO EMPLOYEES FROM LOWER

AND UPPER AUSTRIA AND

TYROL).

salzburg

fun facts

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