NTS

KAPLANHOF

is the name of the district of

Linz where you find the NTS

location.

LEBERKAS-PEPI

on the main square achie-

ved cult status and is always

worth the journey.

wilder kaiser

the recent office outing

brought us to this Tyrolean

mountain range.

CUSTOMERS

Voestalpine, 3Banks IT, Energy

AG, EWW AG, Liwest, KTM,

and many more.

TEAM LINZ SCORES

At the beginning it was difficult to establish the brand NTS.

In the meantime, NTS has made a name for itself.

This is hardly surprising as the location Linz proudly

confirms this with its unbeatable team spirit next to

the reliable NTS super services.

Words and photo by:

Harald Müller

It is easy for

Christian Bart

, NTS Terri-

tory Manager for Linz and Salzburg,

to answer the question what makes

the NTS location on the Semmelweis

Strasse in Linz so special. “At our loca-

tion we are self-sustainable. This means

in other words that as a location mana-

ger, I bear of course the overall responsi-

bility, but I am completely independent

concerning most regional decisions.

This results in a scenario, where we

feel that we are autonomous.” All in all,

it is a very nice form of appreciation

when you are trusted. “When you are

made to feel that you can make a

difference, then you will succeed in

making the difference.”

Christian Bart

is attempting to pass on this credo to his

colleagues.

TEAMBUILDING AT ITS BEST

The former Siemens manager has been

demonstrating since 2007 with a mix-

ture of management, technical know-

how, sales knowledge and HR skills that

the Graz headquarters can rely on him

at any time. A little bit over a dozen

employees look after more than 100 cus

tomers in thousands of working hours

every year. A lot of work for such a

small team. How does this work without

a high staff turnover? “In the sameman-

ner as we have taken care of our

customers over the many years, our

employees have been with us for

quite some time. Staff that leaves is

the absolute exception and rarely ever

happens.” Bart is sensing that the secret

for this lies in the emotional qualities

of his location. “With the Linz team

we really have a very friendly atmos-

phere amongst us.” The employees are

also on friendly terms off-duty. A se-

cond, somewhat hidden fridge that is

stocked with delicious items is an indic-

tion that at last a joint relaxation

takes place where hard work is per‑

formed during the day.

“I just have to quickly send

this one mail and then…”.

The customer takes priority

for Christian Bart.

“With

100 000 €

…“

(chuckles, apparently an inside joke)

“… we would buy a whirlpool,

this is long overdue.”

THE TOWN IS THE NAMESAKE FOR

THE

LINZER CAKE

. ITS RECIPE IS

CONSIDERED THE OLDEST KNOWN

CAKE RECIPE IN THE WORLD.

nts-pizza?

Definitely “with

everything”!

fun facts

PROFILE

CUSTOMER STORY

SITE

REPORT

linz

Tales of foundations of companies and

of partnerships often sound like busi-

ness romanticisms. The collaboration

between eww ITandTEL and NTS has

little to do with destiny, but more with

professionalism and reliability. From

the beginning, both companies consi-

dered these two values vital. Since the

foundation of eww ITandTEL 20 years

ago, the eww Group, the energy and in-

frastructure provider for the city of

Wels, also covers the telecommunication

segment.

A REAL PARTNERSHIP

Since then, a lot has happened at eww

ITandTEL aswell as at NTS, but both par-

ties have remained loyal to each other, as

the customer relationship was based

from the beginning on mutuality. On the

one hand, NTS supplies (apart from

many other things) the entire Cisco in-

frastructure for internet, data lines and

routing and switching technologies for

WAN and LAN, and on the other hand,

all NTS locations are connected to each

other via the data network of eww ITa-

ndTEL. The reason for this long-stan-

ding partnership are of course mainly

economical ones and it can be described

as “together we are stronger”.

COMPETITORS AND NOT RIVALS

NTS and eww ITandTEL cover a similar

range of services. One immediately re-

cognizes that it is more efficient to have

a reliable partner on the side in order to

remove ‘pain points’ together.

A solid customer relationship, at eye le-

vel, has high priority for both companies

parallel to all technical professionalism.

Due to their mutual customer relation-

ship, both parties take care of proximity

to customers, optimal service and flexi-

bility, which is a welcoming reverse

effect. “After so manyyearswe trust each

other as very often we face the same

challenges. Above all, our corporate

cultures match”, summarizes Bernhard

Peham regarding the relationship with

their partner NTS, “A major difference is

of course that we clearly put an empha-

sis on our end-user portfolio as well.”

CUSTOMER FOCUS

IS THE BEST WAY

The scope of services encompasses

amongst others; site networking, e-mail

services, data backup, telephony con-

cepts, server housing and hosting and

Cloud services. Here though, NTS comes

into play again as NTS is the technology

partner #1 for end customer projects in

the areas routing, switching, WLAN, se-

curity and servers. What are the major

differences of the customer portfolios?

“We are convinced that the quality of so-

lutions can not only depend on its tech-

nology, but also in the manner on how

intelligently it is utilized. That’s why we

must have an understanding of the indi-

vidual requirements of our customers

and need to remain focused on the big

picture – be it in the B2B sector or with

partners like NTS.”

facts

NTS partner since the

foundation in 1995

Employees: 54

5 data centers: Wels, Linz, Vi‑

enna, Vösendorf, Marchtrenk

Competences: workplace

solutions, Cloud technologies,

internet and data lines,

data centers

» SUCCESS REQUIRES

PROXIMITY. WE UNDERSTAND

OUR BUSINESS AND THIS IS

FELT BY OUR CUSTOMERS. «

Bernhard Peham,

eww ITandTEL Department Head

Twenty years ago, it was the founder and board member of

NTS Alexander Albler who personally installed the first router

for ITandTEL. By this, the foundations for a permanent partner‑

ship were laid.

Words by:

Harald Müller

Photo by:

Martin Seifried, dualpixel