NTS

“What is it that NTS

Dornbirn can do,

but others can’t?”

“To speak the

Vorarlberg

dialect”

What led to the collaboration with

NTS?

Thomas Guggenberger:

Via word of

mouth. In Vorarlberg, we are very well

linked, everybody talks to everyone,

everybodyknows everyone andwhenwe

want to know something, we may even

phone the competitors and ask how this

or that problem was solved. It is the

same the other way round. Thus, talk

about the performance of NTS made the

rounds.

What makes NTS fromyour stand-

point unbeatable?

Martin Entstrasser:

NTS is big en-

ough to take care of our subsidiaries

globally, but small enough to be flexible.

What I am trying to say is that when you

have a huge listed company conglome-

rate with innumerable products and

everywhere someone is sitting who

does not know anything about the

others, in India, in Texas or the like,

with rules and bureaucracy and count-

less signatures, then you first have to

write a mail, that they can forward so

that at some stage a phone call happens

and then it goes back and forth until you

finally get an offer! At NTS there

are people I know and I call them and

say, “Werner, I need your help, please

take care of it”, and it will be done.

campus 5

business park provides space

to approximately 70 companies

next to NTS.

19,000

more inhabitants live in Dornbirn

compared to Bregenz.

FAMILY MATTER

some employees have

their lunch at home.

CUSTOMERS

approximately 30, amongst them

IMA SCHELLING and HILTI

“Yes, you are welcome to stop by and

drink a coffee and to show us what you

are doing, but I only do business with

companies that have an office in Vorarl-

berg,” describesWernerMennel, Head of

the NTS Dornbirn office, this true brief

incident was the triggering point that

led NTS to open a location in Vorarlberg

as well. “When the customers see that

there is no one, then it is not an issue and

one naturally gets the know-how from

somewhere else. However, most custo-

mers value the fact that one can be there

within half an hour, more than when

some supplier displays some internatio-

nal flag.”

Besides this clever, emotional logic,

Mennel sees the secret of success of NTS

in the exceptional specialization of their

engineers. These “people with a real love

for technology” are extremely focused

on certain tasks and there is in particu-

lar always someone available on short

notice. This complete package makes

NTS the perfect partner for business.

Therefore, complexes towards the large

competitors are not even discussed, on

the contrary, “NTS is annoying the big

ones at the moment”.

Werner Mennel and his colleagues

negate the question if they feel a little bit

remote. Thanks to regular visits from

Innsbruck and Graz and thanks to

videoconferencing one feels fully inte-

grated into the NTS network. In fact

sometimes more than one would like,

was added with a wink: “We just discon-

nected one of the table microphones

as they almost work too well. It has

already happened in big conferences

that a soft whisper between two partici-

pants was transmitted louder to all

the others than what the main speaker

was saying – and this is not the real

purpose of whispering.”

Mennel sees as a USP that technology

and service are simply unparalleled,

together with NTS.

» SUPPLIERS ARE REPLACEABLE,

PARTNERS ARE LASTING. «

Martin Entstrasser (left)

Thomas Guggenberger (middle)

Thomas Wache (right)

OTHER PROVINCES,

OTHER CUSTOMS

facts

Foundation: 1917

Employees: SCHELLING and

IMA together: 1,500

Partners in this conversation:

Martin Entstrasser,

Head of Application Services

Thomas Wache

, Head of IT

infrastructure, 20 years IMA

Thomas Guggenberger

, Head

of Group Information Systems,

27 years SCHELLING

4u VOR-

ARLBERG

At first, the already establis-

hed customer from the

Austrian province of Vorarl-

berg looks within the province

if he can find a supplier and

only looks across the bor-

der after that. This is one of

the reasons why NTS is also

represented in Dornbirn since

2016. However, as mentioned,

just one of the reasons.

Words and photo by:

Harald Müller

Exactly for its 100th birthday, the IMA

SCHELLING group presented itself with

new headquarters. We spoke to three

IT insiders why one could also view

NTS as a present.

Words and Photo by:

Harald Müller

TG:

Now at the building site, NTS

repeatedly takes care of tasks that are

not on the NTS agenda. This would be

unthinkable at a large corporation.

Is the human factor playing a role

at NTS?

Thomas Wache:

The personal level is

absolutely pivotal. It is generally my im-

pression that the contact to other com-

panies is extremely close at NTS. This is

quite unusual here in Germany, for ex

ample to address someone informally.

This gives not only a personal touch, but

it is also clever as the respect is there as

well. Many things will move faster

though as the communication becomes

more casual and therefore quicker.

“Which super hero

would we be?”

DEFINITELY

KICK–ASS

dornbirn

THE MOST CRITICAL CASES?

“VERY OFTEN, THE REBOOT OF

AN OLD SYSTEM GENERATES

PROBLEMS – IT IS JUST LIKE WITH

HUMAN BEINGS.”

CUSTOMER STORY

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