NTS

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As a service provider, we place great emphasis on
the requirements of our customers and customer
satisfaction is therefore a key issue for NTS. For us
measuring customer satisfaction is not a one-time
undertaking but a continuous process that is per-
formed on a regular basis.
To measure customer satisfaction, we employ the
“Customer Satisfaction Survey” system. Here, upon
completion of the NTS services, customers will be
asked to provide feedback in two different ways.
Feedback is captured on a short-standardized ques­
tionnaire that is evaluated statistically; feedback for
comprehensive services is surveyed by telephone.
Last year alone around 1,200 job tickets were evalu-
ated byour customers andmore than 100 customers
were telephoned for a follow-up survey.
The calculated average values are communicated on
a weekly basis and are displayed on our webpage as
“NTS index of customer satisfaction”. Find the cur-
rent values
The weekly index, which is the average value of the
previous week, is calculated from the replies of that
week or – in case of no data from that week – from
that week when data was last available. The average
value of the previous month corresponds to the
evaluated data of the last calendar month.
Therefore, the average value of the last week as well
as the average value of the last month is calculated
and communicated accordingly.
In 2017, we conducted 1,570 surveys (+24% compar­
ed to the previous year). We are very satisfied with
an overall score for 2017 of 1.08 (1.06 in 2016) on a
scale of 1 to 5 with 1 being the best. Nevertheless, we
are continuing to work in the best interest of our
customers in order to expand and improve our
super services!
The results serve the continuous improvement
of our service portfolio. We not only want to meet
the expectations of our customers, but we want
to exceed them.
nts newsroom
and implement optimal customer solu-
tions. Thereby, solutions around Azure
Infrastructure as a Service (IaaS) or
Azure Platform as a Service (PaaS) are
paramount.
Data center
The Cloud platform is accompanied
by a longstanding NTS competency, the
data center area. Here, individual
solutions, which are aimed at customer
requirements, are created mainly around
the Windows Server Suite or Active
Directory.
Cloud productivity
As the name suggests, productivity
solutions facilitate the collaboration of
employees. Additionally, innovative
solutions by Microsoft simplify the
collaboration in order to focus even
in virtual teams on the most important
factors of your business: The human
beings and their individuality! For
A PARTNERSHIP WITH EMPHASIS
The partnership between Microsoft and
NTS is characterized by “specialization”.
The recently acquired “Microsoft Cloud
Solution Provider (CSP) Tier-1” partner
status clearly points to the crucial em-
phasis – the Cloud portfolio of Micro-
soft.
NTS develops its own products based on
Microsoft Cloud services, besides con-
sulting, implementation and sales of
Microsoft subscriptions. Thereby we
combine our years of expertize in the
areas of network, security, data center
and collaboration out of whichwe create
a holistic and innovative solution.
THE PARTNERSHIP WITH MICRO-
SOFT IS BASED ON 4 PILLARS:
Enterprise mobility & security
In our mobile world of today employees
want to access internal resources from
everywhere at any time – and this addi­
tionallywithvarious devices. The securi-
ty needs of the businesses increase on
top of that. These facts present newchal-
lenges to the people that are responsible
for IT and data protection (GDPR 2018
sends its regards ;-). This is an issue that
NTS is approaching not only with exi-
sting Microsoft solutions like Azure Ac-
tive Directory, Microsoft Information
Protection, Microsoft Intune, Microsoft
Advanced Threat Analytics, etc., but also
with its own products that complement
these solutions appropriately.
Cloud platform
We would like to support our customers
when taking the step to introduce or
to switch into the Cloud. Hence,
the “Cloud platform” competency
around Microsoft Azure forms a central
aspect of this partnership. By focusing
on special services and togetherwith our
years of expertize, we are able to find
blogs
» ENTHUSIASTIC CUSTOMERS ARE
OUR GOAL. «
Michael Seewald, Chief Operating Officer
» IN FUTURE IT WILL ALSO BE
KNOWN IN THE MICROSOFT
AREA: RELAX, WE CARE. «
Michaela Stöckelmayr, Product Manager
years, this focal point has become more
and more important for NTS as well
and is therefore indispensable for
the Microsoft area too. Solutions in
the surroundings of Office 365 or the
integration of Skype for business into
existing Cisco collaboration systems fall
within our competency.
THAT’S ABOUT ALL.
BUT WHY?
Somemight think that this extract of the
Microsoft portfolio is too small. We
believe that these four sectors are suffi-
cient and that by consistently pursuing
the specialization in the Microsoft
service area we continuously stay true to
our goal – satisfied customers!
In the next couple of months, interested
customers can expect an own product
from NTS as well as the integration of
Microsoft products in customer solu-
tions for GDPR 2018 related questions.
Microsoft & NTS
CUSTOMER
FIRST
Only good news is good news! Blogs, sto-
ries, reports, photos and much more can be
found on
Words by: Michael Seewald, Michaela Stöckelmayr
Photos by:
Take a look at as well
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