NTS

facts

Founding year Willy Bogner

GmbH & Co: 1932

Employees: appr. 900;

23 in the IT department

Rainer Knapp and his team

take care of Bogner compa-

nies throughout the world. The

head office is in Munich, more

sales and logistic centers are

in the US as well as more than

80 Bogner shops globally.

Location Manager Vetterl is in

charge of NTS Dornbirn as well.

Rainer Knapp, ITDirector

at the inter

national fashion label BOGNER knows

exactly what it means to remember old

friends at NTS.

Mr. Knapp, what were the reasons

that BOGNER decided to work with

NTS?

Rainer Knapp:

In 2017 we had a ma

jor network failure that was completely

unexpected andwe had to react quickly. I

remembered an old acquaintance at

NTS, who I contacted immediately and

NTS sent someone over in no time at all.

The technician sat on our side from 11

o’clock in the morning until 2 o’clock in

the night without a break and solved the

problem, re-configured all switches and

so on. Out of this, our collaboration then

developed.

…which seems to be a permanent one

by now?

Yes, definitely! Back then, NTS was

really an extremelybig support. In parti

cular, NTS acted in an uncomplicated

manner. One call was sufficient, al

though we had not yet been a customer

of NTS. If anyone has the chance to ex

perience this with NTS, then there is no

reason left that onewants or even can do

without it. This is also their USP: the

folks there simply have the greatest

technical expertise and are the real ulti

NTS WITH HEARTBEAT

AND HANDSHAKE

The newest office of NTS was founded in Friedrichshafen.

Situated directly between Lake Constance and the town’s train

station, with the spirit of carrying over the certain something of

NTS to Germany with hard work and technology.

Words and photos by:

Harald Müller

first!

The expansion of NTS

into Germany started in 2017

in Friedrichshafen.

FORWARD

The second German

location in Rosenheim is

currently being established!

140 meters

The distance from the NTS

office to Lake Constance’s

shore in the town garden.

CUSTOMERS

BOGNER, MAN, Flixbus,

IFM, Ravensburger AG,

Haufe Lexware, Dallmeier

Elektronik, Zeppelin NT ...

mate specialists that will not give up un

til a problem is solved. This always hap

pens immediately and not after days or

weeks.

This means that RELAX, WE CARE is

not a hollow promise?

You definitely can say that. I know

some people at NTS for some time now,

sort of from the early days. Without

knowing the whole team, I am aware of

the fact that it is the intention of every

one to satisfy me as a customer and to

deal with my matters immediately. No

matter at which time of the day. This is a

Grill & Chill:

A great team during leisure

time as well. One relaxes

together with the families

at a barbeque.

From their Friedrichshafen office that

was only founded in February 2017, the

meanwhile 7 employees take care of ap

proximately 20 companies in the area

from Freiburg to Munich. “It is not yet

any easy feat to acquire customers as no

body in Germany knows NTS, we are not

even known in Friedrichshafen– besides

with our customers of course”, explains

Thomas Vetterl

, Director and Territory

Manager of Friedrichshafen. The com

petition is huge and some German big

players could make life difficult for the

(still) small team of NTS. “However, we

have strong arguments, where the big

ones cannot keep up with”,

Vetterl

ela

borates, “since what valid argument

speaks in favor of NTS: extreme profes

sionalism, but still small and flexible. On

top of that, there is the quality of hands

hake

agreements.We

act like the big pla

yer, but when you call us, we are imme

diately available to take care of you

100%, and we continue like this 24x7,

until the problem is solved.”

NTS IS CROSSING BORDERS

This quite intense customer support is

possible through the exchange of skills

and resources between the locations,

which is typical for NTS. It is essential

that people help each other – across bor

ders and locations. “From a customer

perspective it is clear that one can rely

on NTS. This is confirmed by the custo

mer satisfaction, which is exceptionally

high. There is actually no reason to de

cide against NTS.”

» The etiquette of a

handshake agreement is

what left Bogner with

no alternative other

than to work with NTS. «

Rainer Knapp

NTS? LUCKILY, I’VE

ALREADY KNOW THEM

FOR A LONG TIME!

THE BIGGEST REQUEST OF NTS:

DESPITE THE FAST AVAILABILITY,

WITH A STRONGER LOCAL

PRESENCE IN MUNICH, IT JUST

FEELS BETTER WHEN NTS IS

ALWAYS THERE FOR YOU AROUND

THE CORNER.

service approach that one has to first

find, even in Germany. Therefore, it does

not come as a surprise that out of this a

friendly relationship developed that en

hances the collaboration even more.

friedrichshafen

fun facts

PROFILE

Office Friedrichshafen:

ALTHOUGH QUITE UNUSUAL

IN GERMANY, WITH MOST OF OUR

CUSTOMERS, WE ARE NOW ON

FAMILIAR TERMS. THIS IS ALWAYS

THE RESULT AFTER AN INTENSE

COOPERATION.

CUSTOMER STORY

SITE

REPORT

It is said that relationships

that are concluded in

emergencies, have

no future. Not at all!

Words and photos by:

Harald Müller